Team Leader - Retail Credit Operations

Credit Information Unit (Letter Issuance):

- Review & checking / scrutiny of requests being received for issuance of letters such as Account closure letters, Clearance letter, balance Certificate, Balance confirmation, Credit Report, Liability letters for Retail Banking customers and issuance of Reference certificate, Free zone letters mainly associated with Small and Medium Enterprises clients. Ensure letters are issued in compliance with established operating procedures to maximize customer satisfaction.
- Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
- Ensure processes are performed end to end including screening of documentation, charges recovery and validations as laid down in SOP/Process notes.
- Participate in UAT’s for system changes and automation.
- Liaise with IT teams to escalate system related issues affecting work processes and ensure prompt follow up to resolve the issues.
- Ensure posted transactions for charges recovery are made with appropriate supporting documents which are prepared and duly approved.
- Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
- Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
- Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
- Identify gaps and recommend improvements in system and procedure to enhance efficiency, minimize risk and improve delivery standards.
- Ensure team members are trained and adhere to the guidelines/SOP. Ensure efficient and compliant procedures are documented and available to the staff.
- All enquiries/complaints (internal/external) should be attended to in time.
- Ensure processing of all activities within the agreed TAT and accuracy benchmark.


MIS / Reports / Reconciliation:

- Perform GL reconciliations and ensure NIL exceptions.
- Ensure Monthly - RCSA and Reconciliation report preparations & circulations within the timelines.
- Ensure MIS management and daily reporting to business stake holders
- Ensure processing of all activities within the agreed TAT and accuracy parameters.