Customer Service Team Member

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About The Role

Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manage their project with a ‘whole of build’ solution. We stock a select number of core builders’ lines, that allows our customers to build from the slab up. Everything from timber, insulation, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.

What’s Involved

• Provide friendly and helpful service to our customers, which include builders and trade specialists
• Merchandise and replenish products
• Pick and pack customer orders
• Organise deliveries and ensure customer orders are dispatched in full and on time
• Load and unload products on delivery trucks
  
  
  

You’ll Need

• A genuine passion for customer service
• An ability to work in and contribute to a team
• Accuracy and attention to detail
• Open communication style
• A current forklift licence is preferable, however not essential
  
  
  

Interested to apply?

As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.

If successful, you will then be invited to complete a video interview. Don’t worry, it’s only 3 questions and should take you about 15 minutes to complete.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at [email protected] and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.
• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
• The opportunity to create a real difference in your local community and environment.
  
  
  

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.