IT Support Engineer

We’re recruiting an ‘IT Support Engineer ’ for one of our client based in Dubai, UAE.

About Our Client:

Our client is a distinguished developer, investor, and operator specializing in power generation and desalinated water plants. With a commitment to sustainable energy and innovative water solutions, they play a vital role in delivering reliable and efficient infrastructure to support growing communities and industries. Their expertise spans the entire lifecycle of power and water projects, from development to long-term operational excellence, ensuring quality, efficiency, and a forward-thinking approach in every endeavor.

Key Responsibilities:

• Provide IT end-user support by delivering assigned activities and priorities within agreed service levels, including managing incidents, service requests, and hardware refreshes
• Troubleshoot and resolve hardware issues promptly
• Update and replace outdated computer hardware as necessary
• Prepare old or obsolete hardware for secure disposal, ensuring all data is properly removed
• Assist with the onboarding of new users by setting up their hardware, software, and required access permissions
• Adhere to service management standards and processes to ensure consistent support
• Maintain accurate records and databases for licenses, warranties, and service agreements related to organizational hardware and software, helping to reduce costs through product standardization and tracking
• Develop and implement processes and systems for the tracking and analysis of software, hardware, and equipment from acquisition to retirement
  
  

Requirements

• Strong proficiency in Office 365 and Microsoft Operating Systems
• Skilled in utilizing IT tools, with a solid understanding of Active Directory, Azure AD, and Exchange
• Experienced in providing support for PCs, mobile devices, and other end-user technologies
• Excellent written and verbal communication skills, along with a professional and courteous telephone manner
  
  

Benefits

• Competitive Salary
• Other Employee Benefits as per the UAE Labour Law