Customer Service Executive
- Careers International
- Dubai - United Arab Emirates
وصف الوظيفة
Key Responsibilities
- Handle customer inquiries through phone, email, or chat in a professional and courteous manner.
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Provide product or service information to customers, as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Ensure customer satisfaction through effective communication and problem-solving skills.
- Previous experience in a customer service role is preferred.
- Prior experience in e-commerce is required.
- Excellent communication skills in both verbal and written forms.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with CRM software and customer service tools is a plus.
