Customer Service Rep.

وصف الوظيفة


  • Handle day-to-day customer communications via email and Calls.
  • Advanced Order Management in applicable ERP systems (SAP) - Processes and tools.
  • Managing order processing automation in the Conexiom Platform.
  • Ensure keeping a high service level in OTIF report by processing all orders on time from cutoff to cutoff without any failure.
  • Minimize Number of returns and released Credit notes.
  • Check products availability and ETA for out stock items.
  • Reviewing Open orders and initiating discussions with internal customers using OSR report.
  • Internal/External Customer's point of contact in case of issues.
  • Check Customer credit limit and status, follow up on order release from the credit team.
  • Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment.
  • Handle all routine scenarios autonomously, with right priority.
  • Apply applicable business service standards.
  • Correctly applies existing solution to a business scenario, as instructed, follows guidance to develop knowledge for her/his business.
  • Demonstrate & apply essential knowledge of (chemical) logistics requirements, chemical supply chain.
  • Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support.
  • Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards.
  • Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives.
  • Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
  • Ensure all shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
  • Maintain and file all records in accordance with company procedure.
  • Listens to what customers saying and seeks input to adjust actions based on feedback.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintain customer records by updating account information.
  • Other ad hoc tasks that would be assigned.