Customer Service Rep.
- Solenis
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
- Handle day-to-day customer communications via email and Calls.
- Advanced Order Management in applicable ERP systems (SAP) - Processes and tools.
- Managing order processing automation in the Conexiom Platform.
- Ensure keeping a high service level in OTIF report by processing all orders on time from cutoff to cutoff without any failure.
- Minimize Number of returns and released Credit notes.
- Check products availability and ETA for out stock items.
- Reviewing Open orders and initiating discussions with internal customers using OSR report.
- Internal/External Customer's point of contact in case of issues.
- Check Customer credit limit and status, follow up on order release from the credit team.
- Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment.
- Handle all routine scenarios autonomously, with right priority.
- Apply applicable business service standards.
- Correctly applies existing solution to a business scenario, as instructed, follows guidance to develop knowledge for her/his business.
- Demonstrate & apply essential knowledge of (chemical) logistics requirements, chemical supply chain.
- Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support.
- Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards.
- Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives.
- Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
- Ensure all shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
- Maintain and file all records in accordance with company procedure.
- Listens to what customers saying and seeks input to adjust actions based on feedback.
- Ensure customer satisfaction and provide professional customer support.
- Maintain customer records by updating account information.
- Other ad hoc tasks that would be assigned.
