Controller

Job Purpose

Control customers' behavior inside trains. Apply a positive Safety culture within the trains. Be mindful that Safety, Security, and the environment are everyone's responsibility, and as such ALL-staff members are accountable for reporting and intervening in Safety, Security, and Environmental violations. Fight against fraud and provide complete coverage of the stations.

Responsibilities/Duties

Profil de candidat recherché :

• Patrol across the trains inside the determined zone.
• Deal with the customers in a friendly way and provide a high standard of customer service by role modeling the company values and portraying a smart, helpful, and professional image to all.
• Wear the RATP Dev Mobility Cairo outfit and badge.
• Control any violations identified inside the trains.
• Report any grave offenses to the supervisor.
• Follow supervisor instructions and guidance.
• Achieve all additional missions related to work assigned by the superiors.
• Provide daily support to the revenue cashier.
• Manage the flow of passengers during rush hour.
• Participate in case of special events: For example, official visits, foreign delegation visits, school visits, etc.
  
  

When We Have The Tools To Fight Fraud

• Fight against fraud
• Achieve a fixed objective of controls on passengers on board trains and at station level.
• Check passenger's tickets and apply penalties on fraudsters.
• Contact the hierarchy in case of refusal of compliance by a passenger.
• Participate in awareness-raising actions on fraud prevention.
• Is present in stations to deter fraud
• Return PVs and receipts at the end of the shift.
• Equip yourself with the cash register.
• Fill in the required form clarifying the number of payments claim receipts and the receipts established as well as the amount generated throughout the service.
• Notify the hierarchy in case of cancellation of payment claim receipt or modification.
  
  

Qualifications

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Suitable University Degree.
  
  

Knowledge

• Basic understanding of Facilities Management, Control & Security.
  
  

Experience

• Min. 2 years of experience in Control & Security Service is preferable.
  
  

Desired Behaviors & Experiences

• Ability to handle stress and critical situations.
• Ability to work as a part of a team.
• Ability to Work under pressure.
• Ability to attention to details.
• Punctuality
• Rigor
• Persuasive
• Polite
• Strict
• Firm
• Adaptable
• Helpful