IT Support

Job Purpose

The primary role of the IT Support / Administrator is to manage IT operations at restaurant level. He will responsible to identify any IT related problem and resolution. Network Troubleshooting and Firewall Configurations.

Duties & Responsibilities

• Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)
• Highlighting technical problems and diagnosis of the same
• Configure and install operating systems and make appropriate changes in the network as needed.
• Install new software as needed and set up new user accounts for employees.
• Request for new hardware as directed.
• On-site tech support, and operating system and hardware / software diagnostics as directed
• After-hours follow-up / actions also a requirement as needed.
• Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.
• Acting as the middle man between user and MIS team
• Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches
• Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)
• Windows Server technology and Active directly requirements.
• Restaurant Staff – IT General training / Guide Preparation and implementation.
• Avaya / IP telephony Support / troubleshooting.
• CCTV Maintenance and troubleshooting.
• Maintaining security systems such as Firewalls, Switches and Routers and making sure of the VPN between the restaurants and the HO systems.
• Implementation of IT policies in the restaurants