Assistant Manager - Concierge - Jumeirah Burj Al Arab

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards program; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for an Assistant Concierge Manager to join the Concierge team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Ensure exceptional guest service by maintaining a friendly and helpful attitude towards colleagues and guests, promptly addressing queries and requests, and handling complaints professionally.
• Oversee porch and luggage services, ensuring smooth and efficient operations, maximizing guest satisfaction, and adhering to standards to avoid delays, loss, or damage.
• Keep all guest-related information up to date in Opera, iPads, and Mercury, including details about restaurants, bars, airlines, shopping malls, and hotel facilities.
• Handle guest complaints promptly and professionally according to Jumeirah standards, ensuring resolution and guest satisfaction.
• Ensure all colleagues are well-groomed, wear the correct uniform and nametag, and report for duty punctually.
• Stay informed about events, attractions, and other relevant information to assist guests and share knowledge with Front Office Teams.
• Equip Concierge colleagues with resources and ensure they receive adequate training (6 hours per month), maintaining accurate training records.
• Prepare duty rosters, attendance sheets, and vacation plans for Concierge staff, ensuring optimum coverage and control of leave allocations.
• Supervise department employees, ensuring adherence to standards and methods outlined in the Departmental Operations Manual.
• Manage departmental expenses within budgetary constraints, actively participate in team member development through IDPs and appraisals and assist in recruitment and training activities as needed.

About You:

The ideal candidate for this position will have the following experience and qualifications: 

• Several years of experience in the same position within a 5-star luxury hotel.
• Fluent in English and an additional international language is a plus.
• Software competencies – Microsoft Office programs (Advanced).
• Bachelor’s Degree in Hospitality Management, or any other relevant field.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.