Field Service Engineer

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This position reports to

Local/Hub Division Manager

Your role and responsibilities

In this role, you will be responsible for the different service activities of Instrumentation & Process Analytics within the different market segments following the Local Business Unit health & safety rules.

The work model for this role (onsite)

This role is contributing to the Process Automation Business Area for Measurement & Analytics Division based in Egypt.

You will be mainly accountable for:

• Serving the different customers. Providing the optimum solution and ensuring the equipment is running properly as per customer expectations.
• Recommending and preparing of spare parts list based on installed base.
• Having the competency level to perform the optimum commissioning & start-up, service and site training of Process Analytics devices and systems.
• Having the capability to maintain, rehab and doing the optimum troubleshooting and site training of field instrumentation (Flow, Pressure, Level, Temp. measurements).
• Supporting Sales Support team to conduct Site Surveys Activities for projects.
• Ensuring all measures taken to secure maximum level of customers satisfaction for provided services and acting immediately to serve the customers.
• Regularly updating the installed base using ABB tools (ServIS).
• Creating and follow up service CCRPs.
• Handling customer feedback (Net Promoter Score (NPS)). Promoting ABB PAMA products dur-ing site service missions, checking customer’s needs and raising sales/service opportunities.
• Conducting service trainings for ABB Measurement & Analytics Portfolio activities Split: 80% at Sites & 20% at Office.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  
  
  

Qualifications For The Role

• Bachelor’s degree in electrical/Electronics/Mechatronics engineering, chemical Engineering Background is a plus.
• 2 to 5 years of experience in Process Analytics (like: Gas analysers & Gas Chromatography) and instru-mentation service.
• Good computer skills (like excel, word, power point) and MS projects & ERP Systems like SAP
• Good level of expertise within analytical products especially Continuous gas analysers, Gas chromato-graphs, Liquid Analysers, in addition to Instrumentation Products.
• Proficiency in both spoken & written English & Arabic language is a must. French is a plus.
  
  
  

Benefits

• Retirement plan
  
  

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory


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