Customer Service Officer (Face to Face) - Cinemas

JOB TITLE

Customer Service Officer (Face to Face) | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Majid Al Futtaim Entertainment business

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ROLE PROFILE

• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Takes ownership of guest request and not refer guest elsewhere in accordance with our “Personal Assist Service” approach.
• Manages customer complaints or concerns in a polite and professional manner and follows the correct escalation process.
• Ensures that the place of work and surrounding area is always kept clean and organized.
• Assists customers through strong product knowledge.
• Deals with customer complaints or concerns and follows the correct escalation process.
• Engages with customers in polite and professional manner following Majid Al Futtaim Entertainment programs and initiatives and any promotions and/or offers.
• Ensures all guests receive the correct change and avoids cash under & over at all times.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage /Customer Service/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Customer service orientation.
• Team oriented, energetic, friendly, and outgoing.
• Excellent communication skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership

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