Customer support Executive

Emerge It Solutions

Emerge IT Solutions is an Indian web design, app development, and digital services company. The business builds websites for your company that highlight your areas of expertise and services. First, we understand our clients' requirements in various industries. Our client base includes a wide range of professional service providers specializing in different services. We believe in working in various ways to customize our clients' ideas better and ultimately their satisfaction.

The Role

• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.
• Identify customer needs and help customer use specific features effectively.
• Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and valuable discussions with customers.
• Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing team.
• Assist in training junior Customer Support Representatives
  
  

Ideal Profile

• Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 3 languages English Mandatory).
• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.
• Shifts-Rotational Shifts.
• Work Location- Onsite Project (Includes Accommodation, food, visa and travelling expenditure).
• Only Candidates who can relocate to Dubai.
• Salary CTC- As per market standards.
• Recruitment Criteria – Male and Female candidates who's age is not more than 30.
• Immediate joining candidates are appreciated.
• Requirements- should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status.
• Fresher or Experience as Customer support Specialists or similar CS roles.
• Familiarity with our industry is a plus.
• Experience using Help Desk Software and remote support tools is a plus.
• Excellent communication and problem solving skill
  
  

If interested kindly share your resume here @ [email protected]/8483077354

Lithika

HR Recruiter

Emerge It Solution

What's on Offer?

• Flexible working options