Senior Officer - Customer Support

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Founded with a vision to redefine mobility, Zed is the UAE’s first home-grown, fully personalized ride-hailing app, built to offer customized travel options for every rider. Launched in December 2022, Zed is a tech-driven platform that lets riders control their experience—whether through ambient lighting, music selection, or setting preferences for driver interaction. Created with an understanding of local needs, Zed aims to make travel a seamless extension of each rider's personal style and comfort, making each journey unique.

In 2024, Zed introduced T axi , a personalized taxi service that brings together the ease of taxi hailing with Zed’s customer-focused approach. Riders can set preferences like AC temperature and whether they prefer a quiet or chatty driver, offering a more tailored experience for on-demand rides. With a fleet of 8 ,000 vehicles and nearly 15 ,000 dedicated "Zeddies," Zed’s drivers are committed to reliability, safety, and connection, ensuring every trip is comfortable and memorable.