Service Advisor
- Galadari Brothers
- United Arab Emirates
وصف الوظيفة
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Job Description
Key Responsibilities
- To make customer bookings and plan customer arrival time.
- To greet and welcome the customers in a courteous ,efficient and considerate manner.
- Answer the telephone inquiries within 3 rings with a helpful and professional manner.
- Carry out joint road test and physical inspections where necessary to avoid repeat repairs.
- Promote the sales of optional services & accessories to increase revenue.
- Complete Repair Orders and inform customers of approximate pricing at the time of receiving the vehicle to avoid customer dissatisfaction at the time of delivery.
- Ensure the vehicle is fixed right at 1st time by implementing the quality procedure.
- Take proper inventory for customer vehicles and inform the customer of any discrepancies found with the customer’s signature as acknowledgement on the work order.
- Monitor progress in workshop using the follow up sheet to ensure the repairs are carried out within promised delivery times & contact customer if any delay is expected.
- Ensure the repair estimate is correctly made and provided to the customer.
- Notify and obtain customer approval for additional work required.
- All documents (Job card closed, parts confirmed, performa attached )to be ready before delivery including the vehicle washed and kept in the ready vehicle parking , to avoid last minute issues.
- Customer’s invoice should be presented after the customer inspects the vehicle.
- Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain Customer Record Files, update on Workshop system (DMS) on daily basis to ensure accuracy of Dealership database.
- Maintain a customer contact system including: Making contact with customer on day following service or repair work to ensure satisfaction with work carried out.
- Follow-up of lapsed customers to demonstrate continued interest in their after sales requirements
- To promote Service Department and brand image, including the standard of housekeeping and personal appearance.
- Maintain reference materials: handbooks, brochures, accessory manual in Reception for customer enquiries.
- Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept. to ensure claims can be processed quickly.
- Ensure to get warranty approval from authorized personnel.
- Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
- Job Identification 194
- Posting Date 11/20/2024, 11:06 AM
- Apply Before 12/26/2024, 11:06 AM
- Locations GB Dubai Office , Dubai, AE
- Division Automotive Division
- Function Workshop
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