Senior Fraud Specialist / Supervisor
- Raya Electric for Manufacturing
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Job Description
Aman Financial Services, a subsidiary of Raya Holding for Financial Investments is looking to hire “Senior Fraud Specialist / Supervisor” to join its team with the below job description and qualifications
- Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business.
- Documents the current control process and recommends enhancements.
- Develop Fraud loss plan & Manage variances to plan.
- Develop and/or deploy Fraud awareness training throughout the organization.
- Investigating all dealers’ transaction to prevent dealers’ commission fraud and applying penalty scheme for any violations performed in addition to auditing on quality of sale.
- Research and report on advanced fraud related issues as well as make recommendations for improvements.
- Establish and maintain specific Fraud procedures within the Fraud Manual and ensure compliance with credit policies.
- Accurately gather data on fraud trends and submit monthly reports to the Senior Fraud Manager.
- Analyze MIS & maximize efficiency (cost & quality) of Fraud Risk operations.
- Provides guidance to direct reports in order to ensure that Division concept is followed & maintained.
INTERPERSONAL SKILLS
- Result Orientation
- Operational Awareness
- Building Networks
- Customer Centricity
- Hard worker
- Awareness of company’s policy.
- Proficiency with Microsoft Excel and Word.
- Exceptional customer service skills and experience handling escalated customer service issues, required.
- Ability to influence internal and external business partners