Guest Services Executive - Concierge - Jumeirah Burj Al Arab

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards program; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for Guest Services Executive to join the Concierge team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner. 
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests. 
• To place emphasis on and sell in-house restaurants, facilities and other destinations. 
• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.) 
• To reconfirm guest flights and leave confirmation messages to guest. 
• To check and be familiar with the arrival list, VIP list and departure list on a daily basis. 
• To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times. 
• To report and log guest comments ensuring complaints are resolved as soon as possible.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a multicultural environment.
• Proficiency in English.
• Previous experience in a similar position within a 5* luxury property.
• Any additional languages will be preferred.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.