Remote Teller - DBC Interactive Remote Tellers (Emiratization)
- Mashreq
- United Arab Emirates
وصف الوظيفة
Job Description
The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.
Responsibilities
- Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
- Strive towards reducing wait time and serve time by efficient processing of all transactions.
- Strive towards managing customer expectation for each interaction.
- Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
- Ensure accurate delivery / receipt of cash to / from customers at all times.
- Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
- Adhere to transactions limit, override approval and call back processes.
- Error free transactional report checking.
- Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
- Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
- Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
- Ensure 100% score at remote teller area with mystery shoppers.
- Be vigilant to identify customer needs & cross sell / refer Mashreq products.
- Remain updated on all process / control amendments
- Provide friendly, efficient & accurate services
- Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
- Good customer service skills
- Strong inter-personal, communication skills
- Strong work ethics & Team work
- Ability to handle pressure
- Detail oriented, quick with numbers, very vigilant
- Ability to handle routine work with enthusiasm and vigor
- Process related to financial / service transactions
- 1-3 years of experience as a teller within banking industry.
- Job Competencies
- Attention to Detail & Quality (Level 2)
- Customer Focus (Level 3)
- Communication & Interpersonal skills (Level 2)
- Commitment to Results (Level 2)
- Planning & Organizing (Level 2)
