Onsite Support Specialist

Team: Digital & Technology Platform Services

Location: Cairo, Egypt

Contract: Permanent

We are seeking a skilled IT Support Specialist to provide comprehensive onsite support and ensure seamless IT service delivery. This role involves managing incident and service requests, troubleshooting network and hardware/software issues, and supporting meetings and security operations. You will oversee IT inventory, manage vendor services, and collaborate closely with local platform leaders and cross-functional teams. The ideal candidate has a strong IT background, experience in a multinational environment, and proficiency in O365 and cloud services.

Digital and Technology Platform Services (DTPS) is driving revenue growth through technology and data. We continuously improve business processes, implement new digital solutions, and help our business colleagues to work better and be more competitive. We are continuously implementing the latest technology standards and we are exploring next innovations.

If you're passionate about steering the digital transformation journey and thrive in agile environments this role is tailor-made for you!

In this exciting role, you will be responsible for:

• Onsite Support activities:
• Incident & service request management (resolution of E2E tickets).
• Perform regular or ad-hoc support duties (network, hardware/software)
• IT inventory and orders, off-premises IT support, etc.
• Meetings support, Security operations, financial activities.
• Delivery of results and services through participation in Agile teams.
• Managing the delivery of vendor services, ensuring compliance of IT service providers with company policies.
• Collaborating with local platform leaders and cross-functional teams.

You can be successful in this role, if you have:

• Information Technology education or similar.
• Minimum 3 years of experience in a similar position, ideally in a multinational environment.
• Expert-level computer skills and proficiency in English (verbal and written).
• Very good knowledge of Microsoft 365 suites & applications, smartphones (Android, Apple).
• Good knowledge of computer networks (WAN, LAN, Wi-Fi, VPN).
• Knowledge of end-user devices lifecycle management, cloud services.
• Experience with IT service management processes (ticketing tool, preferably ServiceNow) and knowledge base management.
• Communication, analytical and problem-solving skills, politeness, professional presence, on-the job learning and training.
• Flexibility to business travelling (up to 10%).

About your new team:

We are a family of 33,000 engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.