Major Functions

Oversees the design, installation, and maintenance of audio-visual systems
Managing and administering the AV & home automation equipment and software currently deployed at Crescent locations including, but not limited to, group companies and residence locations in the UAE and around the globe.
Developing, Reviewing and refining the requirements, scope of work, bill of materials, and system specifications for each project.
Developing and updating AV drawings, schematics, and diagrams.
Communicating and resolving any technical issues, changes, or risks that may arise during the project lifecycle.
Conducting site surveys, testing, and commissioning of AV systems and providing training and support to end-users
Design and setup of meeting/conference rooms to provide an immersive AV experience considering room acoustics, coverage, aesthetics, etc.
Managing the documentation and records of the project, such as contracts, invoices, warranties, and manuals
Inventory/Asset Management
Provide AV support to the user community as and when required.
Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
Will be an escalation point for AV/home automation related issues.
Will work closely with vendors to identify and implement/procure relevant technologies required to support or enhance AV/home automation services.

Essential Functions

Planning & deployment of changes to existing AV infrastructure based on client requirements.
Planning & deployment of AV infrastructure for new projects including, but not limited to, design, programming, recommendation of equipment, proposal reviews, etc.
Administration & maintenance of AV and home automation equipment and software.
Run periodic video, audio and signal testing. Diagnose and resolve technical hardware, software and connectivity issues related to AV/home automation systems and services provided by the IT team.
Ensure all AV and home automation systems are always available and in working condition.
Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
Perform routine hardware and software maintenance on AV and home automation equipment including any upgrades and patches that may be required.
Identify and escalate situations as required.
Troubleshoot communication or connectivity related issues on AV and/or home automation systems.
Provide prompt and quick service.
Provide Support and assistance to System Engineers, Support Engineers and IT Managers when required in setting up or troubleshooting AV/home automation systems.

Reporting and Working Relationships

Reports to the Manager, IT Infrastructure.
Will work closely with Interior Designers, MEP Engineers, Electrical engineers, etc., as required on Projects.
Liaises and coordinates with the Systems Engineers and Support Engineers to resolve issues/problems facing users.
Liaises with external suppliers to secure AV products and services.
Exhibits and maintains an excellent relationship with all Crescent staff.

Continuous Improvement of Position

Ensure that every issue is logged and followed up with all concerned stakeholders till it has been satisfactorily resolved.
Conduct regular research on contemporary AV/home automation practices and recommend improvements/enhancements.

Minimum Educational, Technical Qualifications/Certifications Required

Bachelor’s degree in Electrical & Electronics or a degree in audio/visual engineering, sound engineering or a related field, such as digital media.
Experience & certification on Crestron, Savant, RTI or other similar technologies
Licensing certificates like the Certified Technology Specialist (CTS) will be an advantage.
Experience/certification with any other AV platform such as Dynalite, Neutron, RTI, Biamp, Bitwise, Wlan, etc..
Project Management certifications such as PMP or Agile will be an advantage.

Minimum Professional Experience Required

10 to 12 years’ experience with AV and home automation systems, preferably with a reputed AV/IT Solutions Provider or Systems Integrator

Special Requirements And Conditions

AV Engineer