Oversee the management of all community-related requests, ensuring timely resolution in accordance with established SLAs.
Address and resolve high-priority escalations from stakeholders, and proactively communicate recurring issues to management along with actionable solutions.
Supervise team performance in handling resident inquiries, concerns, and service requests.
Conduct routine inspections of communal spaces and ensure compliance with community rules and regulations.
Collaborate with Facilities Management (FM) and Security teams to ensure alignment with work guidelines and safety protocols.
Monitor the quality of services provided by vendors and personnel within residential zones.
Plan and coordinate community events, fostering a strong sense of communication and engagement with residents.
Prepare and present monthly reports, facilitate resident meetings, and contribute to the development of community services and initiatives.
Provide ongoing training and coaching to team members, and promote cross-departmental collaboration to ensure smooth operations.

Requirements

Bachelor’s degree in Business Administration.
At least 10 years of experience in a reputable real estate development company, with a minimum of 5 years in community management.
Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
Customer-oriented mindset with exceptional communication skills.

Community Manager