Onboarding Specialist

Job Description "On boarding activation"

1- Follow up New account.

2- Follow up Old account.

3- General meeting for any inquiries & Training meeting.

4- Calls "with coordinate with all team".

5- Prepare contract.

Requirements

1- Call center service:

• Prepare contract + letter if customer will take numbers from us
• Prepare contract only if customer will depend on his numbers as "STC, landlines or SIM card"
• If customer will take "devices", follow up with shipment department
• Open Ticket "Creation, assign number"
• After finishing the contracts & they're signed by customer Follow up with legal team to review all documents & approve to start activation
• Initiate "process of activation with technical team"
• Training session
• Closing group after confirm that the service is done & stable
  
  

2- Business chat service:

• Prepare contract
• Open Ticket "create space"
• Follow up & check with customer "requirements such as website , fb account , credit card , number that he wants to link with dashboard" if customer will activate without verification Then will start verification process after checking "CR, VAT, address no, phone invoice"
• Select meeting with technical social to start “activation process "if all papers "done"
  
  

3- CRM Service:

• Open Ticket "create users"
• Select meeting with technical CRM to discuss requirements of customer
• Send technical demo to customer & wait until he send his requirements to start working it
  
  

4- Another Services such as " IVR , Autodialler , call evaluation , integration"

5- Working on contract that the sales team send to us

6- Working on tickets as general "with all team"

7- Support with "customer success team" for any issue , STC circuit , business chat , we can help them

Benefits

• Comprehensive Social & Medical Insurance: Enjoy peace of mind with our robust health coverage and additional social benefits.
• Dynamic Working Environment: Thrive in a collaborative and innovative workspace that encourages creativity and teamwork.
• Continuous Learning Opportunities: Access professional development programs, workshops, and courses to help you grow your skills and advance your career.