Customer Service Officer

Job Description

Operates in a Call Centre environment where the interface with customers is over the telephone.

Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• Handling escalation customer complaints
• Managing priority customers segment calls.
  
  

Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…

Qualifications

• University Graduate (preferably with some finance / banking or math’s component).
• Bilingual.
• Minimum of 1 years’ experience in preferably Call Center.
• Last year performance rating should be “On Target” or above.
• Flexible to work in shifts
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.