Specialist - Retail Sales Channel

Job Description

• Develop product knowledge by keeping up to date with service and product offerings as made available by Etisalat
• Sales of Etisalat products and services in the Store
• Providing product and service information to the customers
• Proactively demonstrate services to customer ensuring their satisfaction that reflect in NPS, aiming for high scores
• Sell products and services to customers according to customer needs
• Ensure process, guidelines & policies adherence in all transactions
• Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
• Ensure Retail Customer Journey is implemented as per the directions
• Follow, ensure & adhere to WFM report
• Collect payments from customers in a secure and orderly manner
• Respond to customer enquiries & follow the process in getting the information from Retail knowledge source
• Assist subscribers in maintaining and updating customer accounts
• Adhere to Etisalat standards in all activities and tasks (Great Service, Great Sales, Great Standards and Great People)
• Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations
• Handle and count cash and other payments, responsible for reconciling payments against system records daily
• Collect and verify required documentation, such as National ID, forms and receipts as per TDRA regulations
• Follow TDRA and Etisalat by e& guidelines and showing the full adherence of process and procedures.
• Assume responsibility for tasks delegated by Store Manager or Duty Manager
• Demonstrate the cross/up sales activities to maximize the Etisalat by e& share and revenue and increase the sales baseline SMS content and ensuring SMS is rolled out to customers according to the plan
  
  

Qualifications & Experience

• High School (10+2) + Diploma Holder OR Degree Holder (Bachelors)
• Jr. Sales Executive of experience in Sales/Customer Relationship or similar capacity
  
  

Responsibilities

Key Responsibilities :

Qualifications

Qualifications & Experience :

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]