Support, Customer Service for Sample Coordination (Dubai, UAE)

We are currently seeking a Support, Customer Service for Sample Coordinator to join our team and be responsible for all sampling processes in a client facing, fast-paced environment. This role offers a unique opportunity to contribute to a growing team within a well-established organization.

Your main responsibilities will be to manage all processes related to sampling inquiries and binder updates.

Your main responsibilities will include:

Responsibility for sample room, stock room and showroom maintenance and organisation at all times:

• Place sample orders in D365 on weekly basis.
• Invoice the samples through the system.
• Organize weekly deliveries (put samples in stock room, organize delivery of back up orders, place the sample orders to D365 on weekly bases)
• Locate new collections in showroom display
• Arrangement of sample deliveries from our HQ
• Coordinating with HQ if any sample concerns
  
  
  

Arrangement of new and discountinued collections sampling:

• Set up new items in D365, showroom and sample room.
• Remove the old collections from D365, showroom and sample room.
• Organise relevant rotations, inspiration sets
  
  
  

Process sample orders from clients and sales team:

• Registering and invoicing sample orders in D365
• Arrange sample orders
• Collect and pack samples for clients
• Organising courier dispatch / hand over to sales team if requires
  
  
  

Prepare the sales team for their client meetings and occasionally, participate in showroom meetings:

• Assist sales team in finding samples and finding alternatives according to requirements, place sample orders, collect and prepare samples according to instructions.
  
  
  

Responsible for binder updates and merchandising of all sample literature at design studios in Dubai:

• Maintain registration of binder updates at all times physically and in D365.
• Arrange appointment with Dubai based design studios to update the binders and samples in library
  
  
  

Responsibility for showroom and stock room inventory, maintenance and organisation at all times:

• Maintaining order in showroom: ensure the showroom always looks prestine, secure order of samples at all times, tidy up after meetings,
• Purchase and maintain office supplies
  
  
  

Quarterly stock take of all sampling:

• Count and register all samples in D365
• Enter counted samples to stock inventory in D365
  
  
  

Support, customer service:

• Handling Dubai emails and ensure to forward to the related sales team the customer inquiry
• Answering phone calls and attend to customer inquiries
• Assisting customer service manager in admin tasks related (if necessary)
  
  
  

Your profile:

You have an interest in design and would like the opportunity to be part of a creative design community.

You are a structured, detail-orientated, proactive and organized team player.

You will bring a well presented, positive, honest, and open-minded approach to the working environment.

Minimum university degree.

Experience in MS office, experience with Microsoft Dynamics D365 is an advantage.

Fluency in spoken and written English.

Application

Please submit your application through the form below.

If you have questions about the position, you are welcome to contact Elif Turan, Manager, Customer Service at [email protected].

Job Type: Full-time

Location: Dubai, UAE

Working Hours: 9 a.m. - 5 p.m., Monday to Friday

We are Kvadrat

Kvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing design textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.

Our products reflect our commitment to colour, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.

At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects, and artists, including Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola.

We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality-driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.

Kvadrat is a company with high ambitions both for our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

www.kvadrat.dk