Brief Description Of The Role

Monitor and manage live operations to ensure a great customer experience.
Ownership over resolving all open tickets through analyzing each case, and taking quick & corrective actions where necessary.
Coordinating with multiple stakeholders & communicating with internal teams to ensure ticket closure & customer satisfaction.
Support day-to-day coordination of operational activities to meet business objectives.
Accountable for meeting individual (KPIs) and team goals.
Utilize creative problem solving to address customer & operational needs & innovate on ways to improve customer experience.

Customer Experience Management Specialist