Customer Support Officer
- Aumet
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Aumet is seeking a dedicated and customer-oriented Customer Support officer to provide exceptional assistance to our clients.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues with a focus on delivering effective solutions.
- Provide detailed information about Aumets products and services to assist clients in making informed decisions.
- Collaborate with internal teams to escalate and resolve complex technical or operational issues.
- Document customer interactions and feedback accurately in the CRM system.
- Identify trends in customer inquiries to provide insights for process or product improvements.
- Maintain a professional, empathetic, and customer-focused approach in all interactions.
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to work under pressure.
- Familiarity with CRM systems and support tools.
- A customer-first mindset with attention to detail and empathy.
وظائف مشابهة
Aumet
Customer Success Officer
Department for Business and Trade
EG - Post Security Manager (EO)
Department for Business and Trade
EG - Post Security Manager (EO)
Department for Business and Trade
EG - Post Security Manager (EO)
Department for Business and Trade
EG - Post Security Manager (EO)