Front Desk and Sales Executive

Company Profile: 

Client is a boutique fitness and wellness studio located in the Greens. They offer private and group sessions for Pilates and Dance classes, making fitness fun, easy, and accessible. They are a close-knit team looking for individuals who thrive in a collaborative and enjoyable work environment.

Job Responsibilities:   

1. Customer Service 

   - Greet clients positively 

   - Respond promptly to WhatsApp and email inquiries 

   - Resolve customer issues quickly   

2. Managing Client Schedules 

   - Add and remove clients from classes 

   - Follow up on trial bookings 

   - Manage private client bookings 

3. Sales 

   - Update leads management system 

   - Book trial clients into classes to convert them into permanent clients 

4. Updating Schedules for Back-End Management 

   - Update schedules in the MindBody system 

   - Update customer icons schedule 

   - Update website schedule   

5. Manage Customer Grievances   

6. Assist with Social Media   

7. Daily Reporting and Petty Cash Management