IT Consultant
- Brainlake Advertising LLC
- Dubai - United Arab Emirates
- Contract
وصف الوظيفة
Key Responsibilities:
- IT Process and Policy Analysis:
- Review current IT processes and policies to identify areas for improvement.
- Assist in aligning processes with industry best practices and business goals.
- Help identify opportunities for more efficient and effective IT operations.
- Process Design and Documentation:
- Design and draw out process workflows to visually represent current and future-state IT processes.
- Document detailed IT policies, procedures, and workflows to ensure clear guidelines are in place for teams.
- Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.
- Work with cross-functional teams to gather input and ensure that processes reflect the needs of the business.
- Target Operating Model (TOM) Design:
- Assist in the design of Target Operating Models that meet the needs of the business.
- Support the identification of roles, responsibilities, and process changes for the future state.
- Ensure that the designed TOM promotes efficiency and scalability in IT operations.
- ITIL and COBIT Framework Implementation:
- Support the implementation of ITIL and COBIT frameworks to improve IT service management and governance.
- Help ensure that IT processes are aligned with service management and control objectives.
- Provide recommendations on how to integrate ITIL and COBIT into day-to-day operations.
- Maturity Assessments:
- Participate in the assessment of current IT processes to determine their maturity level.
- Assist in analyzing the findings and preparing reports on areas for improvement.
- Help create actionable roadmaps for improving IT processes and capabilities.
- Stakeholder Communication:
- Collaborate with internal teams to understand their IT needs and challenges.
- Assist in preparing clear reports and presentations for stakeholders.
- Provide support in explaining IT process improvements and recommendations.
- Training and Knowledge Sharing:
- Help deliver training sessions to staff on ITIL, COBIT, and process improvement concepts.
- Contribute to the development of resources that help teams improve their IT processes.
متطلبات الوظيفة
Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Experience in IT consulting, process improvement, or service management.
- Familiarity with ITIL, COBIT, or similar IT frameworks
- Strong analytical skills and attention to detail.
- Good communication skills, with the ability to collaborate with others.
Desired Skills:
- Understanding of IT service management, process frameworks, or IT governance.
- Ability to work in a team and contribute to ongoing improvement efforts.
- An interest in developing technical and business consulting skills.
