Tele-Calling Collections Specialist
- blnk
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Job Summary
We are seeking a motivated and dedicated Tele-Calling Collections Specialist to join our team. This role requires effective communication skills and a strong ability to manage customer accounts, ensuring timely collections while maintaining positive relationships.
Key Responsibilities
- Conduct outbound calls to customers for payment collections.
- Maintain accurate records of customer interactions and payment statuses.
- Resolve customer inquiries and disputes regarding their accounts.
- Collaborate with other departments to streamline collections processes.
- Provide regular reports on collections progress and challenges.
- Follow up with customers on overdue accounts in a timely manner.
- 2-4 years of experience in collections or a related field.
- Experience in a tele-calling environment.
- Familiarity with collections software and CRM systems.
- Excellent verbal and written communication skills.
- Strong negotiation and persuasion abilities.
- Ability to handle difficult conversations with professionalism.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office Suite.
- Bachelor’s degree in Business Administration, Finance, or a related field is preferred.
