Laundry Manager - Egyptian Only

Application Deadline: 2 February 2025

Department: Housekeeping & Laundry

Location: Egypt - Cairo

Description

SCOPE:

The incumbent in the position is responsible for managing the laundry department in order to meet hotel business requirements with efficiency and effectiveness whilst ensuring the highest quality of laundry services. This department includes the following sections: laundry, linen and uniform. The laundry section provides services to hotel guests, valet shop customers, in addition to servicing the hotel complex operational Laundry needs.

Key Responsibilities

Key Responsibilities :

The job of Laundry Manager is executed satisfactorily when:

Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.

Hygiene standards are strictly monitored and followed.

LQA (Leading Quality Assurance) audit results are 85% and above.

ESS (Employee Satisfaction Survey) results are 75% and above.

MAIN RESPONSIBILITIES :

• Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements whilst ensuring the highest quality of services.
• Supervise Laundry operations such as cleaning and maintain all Linen and Uniforms whilst ensuring satisfaction of all customers internal and external, timely and defect free.
• Select, train, develop, schedule and manage the performance of direct and indirect subordinate to ensure the efficient running of Laundry operations.
• Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the Kempinski quality standards and take corrective actions when necessary.
• Verify the laundry equipment on a regular basis to ensure proper functioning.
• Identify the Laundry Department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
• Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
• Prepare and organize the quarterly linen inventory, write a report and ensure replacement which is necessary.
• Prepare the yearly budget for the valet shop/ hotel guest laundry, monitor its expenses and strive to increase its revenue.
• Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction.
• Assist in the preparation of the annual laundry budget and manning guide and manage within the budget guidelines without effects on the quality of laundry services.
• Keep abreast of all new equipment and new cleaning products and evaluate their quality.
  
  

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge And Expertise

NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: Equivalent of a College Diploma in any related field

such as Administration or Hotel Management

EXPERIENCE: To fill the position, one of the following is required:

3 to 5 years experience in a laundry management position

Preferably in a four or five star hotel

LANGUAGE: Ability to work and communicate in a multinational environment:

Local language – excellent oral and written skills (as applicable)

English – oral and written skills

Additional language - beneficial

COMPETENCIES: Include the skills the candidate must have to fill this

position:

• Building teamwork
• Developing others
• Motivating others
• Planning/ Organization
• Problem solving & Decision making
  
  

TECHNICAL:

COMPETENCIES: Computer literacy adapted to the field of training:

Operational knowledge of laundry equipment (washing machine, dry-cleaner, pressing machine)

Knowledge on how to clean different fabric materials

INDIVIDUAL

CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Analytical thinking
  
  

Integrity :

OTHER SKILLS: Depending on region and property.