Sr.Application Support Engineer
- BlackStone eIT
- مدينة نصر، محافظة القاهرة، مصر
- Full-time
وصف الوظيفة
متطلبات الوظيفة
Job Requirements:-
-Bachelor's degree in Computer Science, Information Technology, or a related field.
-Minimum of 5 years of experience in technical support, or a similar role.
-Strong understanding of software and hardware products and the ability to troubleshoot technical issues.
-Basic knowledge about infrastructure, networking, security, servers, DB, application servers etc
-Excellent communication and interpersonal skills to interact effectively with customers.
-Excellent Reporting Skills.
-Familiarity with customer support tools and CRM systems.
-Proven leadership abilities and experience mentoring junior support engineers.
-Strong problem-solving and analytical skills.
-Patience, empathy, and a customer-centric mindset.
-Ability to work independently and as part of a team.
-Excellent communication and teamwork skills.
-Detail-oriented and committed to delivering high-quality results.
