Live Chat Agent

Responsibilities:

• Assist the customers with any kind of inquiry, requests, or complaints.
• Handle multiple chat sessions simultaneously while maintaining a high level of customer satisfaction.
• Make outbound calls to customers when necessary to follow up on inquiries or issues.
• Escalate unresolved queries or issues to higher support levels when necessary.
• Meet or exceed performance targets related to chat response time, resolution time, and customer satisfaction.
• Proficient in MS Office (especially Excel); Working knowledge of relevant software (e.g. Quickbooks) will be appreciated

Qualifications and Education Requirements:

• Proven experience in customer service or support roles (6 month minimum).
• English proficiency at B2 level, with excellent written and verbal communication skills.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Familiarity with CRM or ticketing systems is a plus.
• Availability to work in shifts, including nights and weekends