Manage and administer Jira and Confluence instances, including tasks such as user management, project setup, and configuration.
Customize Jira workflows, screens, fields, and permission schemes to align with and support business processes.
Create and configure Jira dashboards, boards, and filters for better project status visibility and progress reporting.
Offer technical support and troubleshooting for Jira users, resolving issues and escalating them when needed.
Collaborate with cross-functional teams to gather requirements and implement new features and functionalities in Jira.
Monitor and optimize the performance and security of the Jira environment.
Stay informed about the latest Jira and Confluence developments and features, and provide recommendations to improve processes and enhance tools.
Create and maintain documentation related to Jira administration and user guides.
Provide Jira users with training and support on best practices and usage guidelines.

Holder of a Bachelor's degree in computer science, information technology, or a related field.
Minimum of 2-3 years of practical experience as a Jira administrator.
Proficient in working with Jira Core, Jira Software, and Jira Service Management.
In-depth knowledge of Jira workflows, permissions, schemes, and configuration.
Experience in the management and configuration of Confluence is considered advantageous.
Familiarity with scripting languages (e.g., Groovy) for customization and automation.
Thorough understanding of Agile methodologies and experience with Scrum and Kanban boards.
Excellent analytical and problem-solving abilities.
Strong written and verbal communication skills, enabling effective collaboration with stakeholders and end-users.

ملخص الوظيفة

IT Administrator Consultant