Staff TechOps & Support Engineer

Sumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes our deep technical expertise and tailors proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.

Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Drives tactical (day-to-day) activity of the department to meet team short term goals and commitments.
• Assigns work to department members based on competencies.
• Prioritizes routine work.
• Provide level 3 Investigation and Diagnosis.
• Debugs, codes, tests, and documents the solution defects.
• Assists Associate Support Engineers during deeper analysis of customer problem.
• Develops fix packages.
• Communicates with Support Engineers and customers on fix status.