O2C Claims and Deductions Associate

Job Title: O2C Claims and Deductions Associate

Location: Cairo, Egypt

Company: Nestlé

Full-time

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Manage all transactional process and documents for Claims and Deduction Process

A DAY IN THE LIFE …

Processing

• Upload claims received “Customer / Sales” on the GMB.
• Monitor the workflow on the DM tool and resolution Cockpit.
• Clear deductions Vs credit notes.
• Follow ups via email for the aging items to the markets.
  
  

Compliance

• Ensure First Time right for capture claims.
• Ensure the uploading done on time and with the SLA
• Ensure the follow ups to be done based on the agreed timing
  
  

Optimization

• Lead on enhancement projects to improve our KPIs, KRIs and NPS
  
  

Stakeholder Management

• Develop and maintain a strong network with other streams and other NBS streams to promote the End-to End mindset within the team
• Ability to escalate issues professionally Participation in the operational reviews with the market and back up the moderatos if required
  
  

Knowledge Acquisition

• Develop a fair understanding of the order to cash end-to-end process to understand the impact of all processes on stakeholders
  
  

ARE YOU A FIT?

• Proficient analytical skills. Background in Accounting is an advantage.
• Good communication and negotiation skills.
• Language skills - fluent in English and local language requirement.
• Experience in SAP and MS applications
• Experience in Microsoft Office
• 1-2 years of experience