Customer Relations Specialist

About Flex Living:

Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.

About The Role:

The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries, and resolving issues to maintain the high standards of service that Flex Living is known for.

Key Responsibilities

• Customer Support and Communication
• Respond promptly to customer inquiries via email, phone, and chat.
• Provide accurate and complete information about our services, policies, and properties.
• Handle and resolve customer complaints with professionalism and efficiency.
• Relationship Building
• Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
• Proactively follow up with clients to ensure satisfaction and address any concerns.
• Act as a brand ambassador, representing Flex Living’s values and commitment to quality.
• Issue Resolution
• Identify and resolve customer issues related to bookings, payments, or property concerns.
• Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
• Feedback and Improvement
• Collect and analyze customer feedback to improve service quality.
• Provide suggestions and insights to management for enhancing the customer experience.
• Administrative Tasks
• Maintain accurate records of customer interactions in the CRM system.
• Prepare and update reports on customer service metrics.
  

Skills & Qualifications

• Proven experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• A positive and empathetic attitude, with a passion for helping others.
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-expanding company.
• Training and support to help you excel in your role.
• A collaborative, inclusive work environment.