Diners Settlement Officer

Job Description

The Job holder should prioritize on daily Diners cards settlement and UAE franchise settlement, Airport lounge posting, Diners Egypt invoice posting, local airline settlement, Monthly MIS and reconciliations. Posting of accounting entries and clearing reconciliation. Processing of TAS Agent Sale and Refund Files into V+ to bill the Cardholder before the End of Month. Dealing with customer in a professional way and in accordance with compliance principle. Timely taking action on request received from business in respect to cardholder limit change and maintenance on TAS cards. Able to work as a backup staff.

Responsibilities

Productivity

• Ensure that Diners cards settlement and Diners UAE franchise settlement is done on daily basis and finacle entries are posted before the agreed cut off time and with complete accuracy.
• Ensure that all Airport lounge invoices softcopy are received from respective airport lounge. All off us cards transactions are processed in Diners X-change system and all onus cards transactions invoice is raised to ENBD on monthly basis.
• Ensure that all CMS Request received are done before the agreed cut off time.
• Ensure that invoices received from Diners Egypt are posted in finacle with accuracy and monthly reconciliations are sent to DC Egypt. Ensure that reports are downloaded from Diners X-change system for local airlines and settlement are posted daily.
• Ensure that all Travel Agent Sale and Refund Files received from respective Agents are processed into Vision plus. Ensure that all CH payment and adjustments are processed.
• Ensure that all CMS request received from RCB are actioned .Printing of monthly TAS Cardholder Statement.
• All Travel agents payments are paid on a weekly basis for non-UCCF transactions to avoid any conflicts and timely payment to agents. Ensure all TAS payment and adjustment batches are prepared with accuracy. SLA Adherence
• Processing and posting of Diners cards, UAE franchise settlement, Egypt, airport lounge and pulse settlements as per the agreed procedures to avoid any complaints.
• Highlight issues noticed during BAU activities to avoid any potential complaints from Corporate Clients effectively handling Queries and Complaints to ensure timely resolution. PAGE | 2 Classification - Company Confidential
• Ensure that all requests received from RCB and Travel Agent are processed as defined in the respective SLAs and as per the agreed procedures to avoid any complaints. People Management
• Use the two way communication channel to ensure healthy communication with the team.
• Ensure hand holding wherever required to enable smooth knowledge transfer.
• Mentor the respective team members wherever required to mitigate any potential knowledge gap.
• Track and highlight all new initiatives & exceptional performances from the team members to ensure motivation and smooth performance review discussions.
• Track errors/miss outs and breaches of team members to enable smooth performance review discussions. Compliance
• Ensure that all Data’s concerned with confidentiality are provided or transferred thru secure network channels and with proper approvals.
• Ensure that process documents are followed to avoid any miss outs the daily BAU activities.
• Ensure all CMS Maintenance Request received in respect to credit Limit Updating and Creation are done with Proper and Authorized approvals and none verbal taken.
• Ensure that the daily check list is maintained and followed to avoid any miss outs.
• Ensure that all Rejected Trxns from Sale and Refund file are send back to the travel agent for Amendment and constant follow-up done to retrieve the modified file.
• Ensure that all daily MIS are updated with accuracy to avoid any mismatch in the unit capacity plan.
• Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors. Quality
• Ensure timely and accurate settlements as per Internal SLA for Internal stake holders.
• Ensure no reconciliation entries are outstanding more than 3 days, if outstanding should be with proper justification.
• Ensure both internal & external queries/issues are addressed & resolved with in TAT (1 day).
  
  

Qualifications

Education: Bachelor's degree from a recognized university with a focus in accounting. Experience:

• 2+ years of cards settlements experience.
• Very Good command of English Language (Listening, Speaking, Reading & Writing), or equivalent to Upper-Intermediate level Knowledge/Skills:
• Good knowledge of MS office.
• Computer literate
• Good communication skills (reading & writing) PAGE | 3 Classification - Company Confidential
• Good interpersonal skills
• Accounting background
• Good presentation skills
• Strong analytical and problem solving skill