Stylist

Chloé STYLIST

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A CHLOE STYLIST Is

• A Client Relationship owner
• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
• IS AWARE OF CRM targets and actively engages in all actions to reach them
• IMPLEMENTS personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently CAPTURES client data and takes notes of ALL qualitative information
• knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
• An omnichannel business partner
  
  

O has at heart to OFFER EXCELLENT CUSTOMER SERVICE and DELIVERs STRONG business performance

• uses all omnichannel services available to grow sales
• is aware of store and individual SALES AND KPIS targets and actively engages in all actions to reach them
• actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO
• consistently works to achieve given sales, KPIs and CRM targets
  
  

O IS aware of local trading environment and competitors ‘activities

• AN OPERATIONS EXCELLENCE supporter
  
  

O ENSUREs IMPECCABLE STORE environment, BOH and grooming at any time of the day and supports colleagues and managers

• proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  
  

O IMPLEMENTS ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND participates in inventories

• SupportS after sales clients and follows up to ensure IMPECCABLE AFTER SALES SERVICE
• Complies with ESTABLISHED RICHEMONT POLICIES AND STANDARDS
  
  

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,

WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.