Bachelor Degree in Computer Science or Information Systems or Communication or equivalent, with a minimum grade of “Good”
3 – 5 years of experience in the IT Technical Support field.
Specific Required Knowledge, Skills and Abilities:
Advanced Comprehensive Technical knowledge and understanding of all IT functions, technologies, supplies and services (including but not necessarily limited to mainframe, network, desktop and telecommunications).
Advanced Knowledge of computer hardware/software environments.
Monitoring and maintaining computer systems and networks.
Installs and configures computer hardware, operating systems and applications.
Troubleshoots system and network problems and diagnosing and solving hardware or software faults.
General Requirements
Excellent listening and interpersonal skills
Excellent oral and written communication skills
Very Good command of the English language (written & spoken)
Ability to work well under pressure and assess workload to establish priorities