Receptionist

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities

• Guest Services
• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
• Provide accurate information about resort facilities, services, and local attractions.
• Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
• Reservation Management
• Manage room reservations, cancellations, and modifications using the property management system.
• Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
• Administrative Duties
• Maintain accurate records of guest information, room assignments, and billing details.
• Prepare reports on room occupancy, revenue, and guest feedback for management review.
• Handle incoming calls, emails, and messages professionally and efficiently.
• Collaboration and Teamwork
• Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
• Assist in coordinating guest arrivals, departures, and transportation arrangements.
• Upselling and Revenue Maximization
• Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
• Offer personalized recommendations for dining, spa treatments, and activities within the resort.
• Compliance and Standards
• Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
• Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
  

Qualifications

• High school diploma or equivalent; hospitality or tourism education preferred.
• Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
• Proficiency in using property management systems (e.g., Opera)
• Strong interpersonal, communication, and problem-solving skills.
• Fluent in English; additional languages are an asset.
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