Customer Operations Officer

Customer Operations Officer

About Astellas:

At Astellas, experience is coupled energised with a relentless challenger spirit.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We are unusual in our ability to combine the experience, expertise and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flows throughout our entire organisation.

We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers.

We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.

The Opportunity

Astellas is currently hiring a Customer Operations Officer to be based in Cairo, Egypt. The role will be reporting directly into the Customer Operations Lead T-MEA (Turkey, Middle East & Africa). The role will become part of an organizational area of Customer Operation that includes several countries/affiliates within T-MEA.

Hybrid working:

This position follows our hybrid working model. Role is blend of work from home and few days in Cairo office. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.

Key Activities:

• To manage all activities within the order-to-delivery area including customer relationship management, order fulfilment, liaising with various supply chain as well as relevant enterprise-wide teams to ensure stable supply and a high quality of service to first trade customers.
• Ensure a stable supply chain and delivering a high standard of service to first-trade customers and distributors.
• The role will become part of an organizational area of Customer Operation that includes several countries/affiliates within T-MEA.
• Oversee inventory management and demand planning functions to align with local market requirements, ensuring optimal stock levels and accurate demand forecasting.

Essential Knowledge & Experience:

• Previous experience in a similar role with demonstrated effectiveness in a supply chain function with a multinational pharmaceutical organization.
• Proficiency in SAP O2C or similar ERP systems, with strong knowledge of order management and inventory control.
• Business skills to deal with external parties based on long term relationships.
• Excellent communication, problem-solving skills, and a customer-focused mindset.
• Familiarity with regional trade compliance is essential.
• Fluency in English & Arabic.

Preferred Knowledge & Experience:

• Should be able to collaborate with cross functional teams effectively.
• Experience in demand planning or audits within the pharmaceutical industry .
• Knowledge of MEA supply chain dynamics is a plus.

Educations/Qualifications:

• Bachelors degree in Supply Chain, Business or equivalent

Additional information:

• This is a permanent, full time position
• Candidates should be based in Cairo, Egypt
• This position follows our hybrid working model. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.

What We Offer:

• Being part of a global organization contributing towards improved patient lives
• Opportunity and support to continuous development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.