Key Account Manager - Telecom & Digital Solutions

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

ABOUT YOU

To play a pivotal role in managing and expanding relationships with our telco partners in Egypt and North Africa. You will be responsible for understanding clients’ needs, delivering tailored solutions, and ensuring high levels of satisfaction. Your focus will be on driving revenue growth, optimizing account performance, and identifying new business opportunities within your key accounts.

RESPONSIBILITIES

• Relationship Management: Develop and nurture strong, productive relationships with key stakeholders in the business, ensuring seamless communication as the primary point of contact for all customer-related queries.
• Client Meetings and Reviews: Conduct regular meetings and strategic reviews with clients to assess their evolving needs, business objectives, and market dynamics.
• Market Insights and Opportunity Identification: Continuously monitor industry trends and market changes, proactively identifying opportunities that can drive innovation and solutions tailored to customer needs.
• Revenue Growth & Up/Cross-Selling: Identify and act upon opportunities to up-sell or cross-sell services and content offerings, enhancing the value proposition to drive revenue and margin growth.
• Account Planning & Execution: Develop and implement comprehensive account plans to meet and exceed revenue targets while maintaining strong relationships with clients.
• Contract Negotiation & Management: Lead negotiations, renewals, and amendments for contracts, ensuring mutually beneficial terms and compliance with all business and legal standards.
• Collaboration Across Teams: Work closely with internal teams (Partnerships, Marketing, Finance, and others) to integrate new partners, launch services, and drive cross-departmental initiatives.
• Growth Strategy & Implementation: Collaborate with the Partnership team to develop and execute growth strategies within assigned accounts, driving long-term business expansion.
• Campaign Development: Partner with the internal Marketing team to design and implement client acquisition and engagement campaigns, optimizing the impact of marketing initiatives.
• Performance Monitoring & Improvement: Regularly monitor account performance through key metrics and KPIs, offering insights, recommendations, and actionable strategies for continuous improvement.
• Financial Management: Ensure timely receipt of reports and facilitate the reconciliation process with the Finance team. Monitor and drive the collection process to meet financial goals.
• Regulatory Compliance: Stay informed on NTRA requests and local regulatory guidelines, ensuring the business adheres to industry regulations.
• Brand Advocacy: Represent the company as a Brand Ambassador at community events, trade shows, and other business-related forums, promoting products and services to strengthen the company’s market presence.
• Regional and International Travel: Willingness to travel regionally and internationally as required to manage key accounts and business opportunities.