After-Sales Specialist - Cairo

Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. This exciting role within the Commercial Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

We are seeking an After-Sales Specialist who will be responsible for providing exceptional customer service and technical support to clients. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction post-purchase., strong communication skills, and a proactive approach to problem-solving.

What You’ll Be Doing

• Provide timely and effective after-sales support to customers via phone, email, and in-person visits.
• Handle customer complaints and concerns, ensuring a satisfactory resolution.
• Keep accurate records of customer interactions, issues, and resolutions in the CRM system.
• Gather customer feedback and relay it to the appropriate departments to improve products and services.
• Perform post-resolution follow-ups to ensure ongoing customer satisfaction.
• Work closely with the sales, technical, and production teams to resolve customer issues and improve service delivery.
• record customer calls, emails, and other interactions with the customer service hotline
• Document detailed records of customer information, inquiry details, and resolution steps
• Categorize and organize customer interaction data in the company's CRM.
• Maintain and update customer records with the latest information and interactions.
• Collaborate with the Technical support team to provide timely access to customer data and information.
• Identify and escalate any critical issues or concerns that require immediate attention.
  
  

What We’d Love For You To Have

• Bachelor’s degree in any field of Engineering.
• Experience: Minimum of 3 years of experience in after-sales support, preferably in the construction materials industry.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong customer service orientation with a focus on delivering high-quality support.
• Software Proficiency: Experience with Microsoft Office Suite.
• Team Player: Ability to work collaboratively in a team environment.
  
  

We’ll Provide

• Salary + Bonus
• Mobile Phone + Business Line
• Medical + Life Insurance
  
  

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days.

Founded in 1932, Knauf is one of the world’s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.

Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.

Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.

In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.

Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions — we’re shaping a future we can all be proud of.