IT Support Specialist

We are looking for a skilled IT Support Specialist to join our team in Dubai. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth functioning of IT systems. This role is crucial for maintaining productivity and resolving technical challenges promptly.

Key Responsibilities:

• Provide first-level support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, peripherals, and software applications.
• Monitor and maintain IT systems, ensuring optimal performance and minimal downtime.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Respond to and resolve technical support tickets in a timely and professional manner.
• Set up new user accounts, manage permissions, and ensure IT security compliance.
• Coordinate with external vendors for the repair and maintenance of IT equipment.
• Maintain an inventory of IT equipment and manage procurement when required.
• Assist in IT projects, such as system upgrades and network installations.
• Document technical procedures and provide user training as needed.
  
  

Requirements

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with networking protocols, routers, and firewalls.
• Experience with IT support tools and ticketing systems.
• Excellent problem-solving and multitasking abilities.
• Strong communication skills in English; knowledge of Arabic or other languages is an advantage.
• Ability to work independently and as part of a team.
  
  

Benefits

Compensation:

• Competitive salary based on experience and qualifications.
• Benefits include health insurance, annual leave, and other perks as per UAE labor law.