CRM Manager (RES434)
- Qiddiya Investment Company
- الرياض السعودية
- Full-time
وصف الوظيفة
Qiddiya Investment Company is seeking an analytical and results-driven CRM Manager for our Performance Unit - Sales & Leasing. In this vital role, you will be responsible for managing our Customer Relationship Management (CRM) system, developing strategies to optimize customer engagement, and enhancing sales performance through data-driven insights and effective relationship management.
Key Responsibilities
- Oversee the implementation and management of the CRM system to support sales and leasing operations.
- Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
- Analyze customer data and sales metrics to identify trends, opportunities, and areas for improvement.
- Collaborate closely with sales, marketing, and leasing teams to support customer outreach and lead conversion initiatives.
- Train and support team members in the use of the CRM system, ensuring consistent and effective utilization.
- Monitor and report on CRM KPIs and performance metrics, providing insights and recommendations for optimization.
- Design and implement customer segmentation strategies to tailor marketing campaigns and improve targeting.
- Stay updated on CRM best practices and emerging technologies to enhance system capabilities and performance.
متطلبات الوظيفة
- Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field.
- 6 - 9 years of experience in CRM management or related roles, preferably within sales or leasing environments.
- Strong analytical skills with proficiency in CRM software and data analytics tools.
- Experience in developing and executing customer engagement strategies.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Detail-oriented with strong organizational and project management skills.
- Ability to work independently and manage multiple projects simultaneously.