Digital Solutions, Manager

TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella.

As a Manager in the Digital Operations team, you will be in charge of operating our digital products within the different running projects. This includes collaborating with different cross-functional teams to deliver the product operations scope within any project.

Key responsibilities and objectives:

• Build a full and comprehensive understanding of each digital product and how to operate it.
• Lead the contracting and scope definition stages of any project. 
• Participate in kick-off meetings in order to capture client expectations and ensure they are met.
• Operate the different digital products to deliver the project scope.
• Manage different teams to deliver the agreed upon digital products scope.
• Collaborate with cross-functional teams to deliver the digital products operations scope and to ensure the right resources allocation and utilization.
• Provide product feedback to improve the customer experience and increase business value.
• Onboard clients and different stakeholders on the usage of different digital products.
• Resolve any conflicts and issues arising during project delivery.
• Track project performance and ensure projects are delivered on time, within budget, and meeting quality standards. Provide regular reports and updates to senior management and to clients.
• Identify potential risks and develop strategies for risk mitigation. Implement effective risk management practices to minimize project disruptions and optimize outcomes.
• Foster strong relationships with key stakeholders, including clients, project sponsors, and internal teams. Ensure effective communication, manage expectations, and resolve any conflicts or issues that may arise.
• Continuously evaluate and improve product operations processes and practices. Identify areas for enhancement, implement best practices, and drive efficiency across the organization.
• Build and mentor a high-performing team. Provide guidance, coaching, and professional development opportunities to enhance their skills and capabilities.