Nissan Customer Experience Manager

Location: Giza, 6th of October City

Work Arrangement: Onsite

Degree Level: Bachelors

Preferred Degree: Business /Marketing

Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:

At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

Learn more about Nissan's future here: https://www.youtube.com/watch?v=M8diaXXdtJI

We are currently looking forNissan Customer Experience Managerto join our team in Nissan Motor Egypt. The NCX Manager in Egypt is both a strategic role as well as operational. They are expected to be the custodian of the customer journey, oversees the overall customer lifecycle across the journey and touch points by reinforcing cooperation and integration plans across the organization. Strategic management of this portfolio will be focused on the MTP and driving the organization towards a customer centric culture.

In addition, the NCX Manager will be responsible in supporting the organization in building a 360 view of the customer and delivering a robust lead management process.

A Day in the Life:

• CRM Strategy Development: Build a robust CRM strategy and mid-term plan aligned with business objectives, focusing on lead management across customer segments.
• Campaign Management: Lead direct market strategies and campaigns for prospecting, sales, onboarding, retention, and advocacy, including creative guidelines and performance measurement.
• Data-Driven Marketing: Utilize CRM and LMS data for sales funnel analytics, lead scoring, and media KPI evolution to support a data-driven marketing approach.
• CRM System Implementation: Oversee the implementation of the CRM system, ensuring effective mapping, integration, and automation, while establishing best practices for the CRM lifecycle.
• Customer 360 View: Develop a comprehensive 360-degree view of the customer, focusing on data quality assessments and intelligence-building for improved accountability.
• Digital Marketing Leadership: Act as a key partner in driving Nissan's digital marketing strategy in Africa, focusing on multi-channel marketing activities and strategic planning for customer experience enhancements.
  
  

Who We're Looking for:

• 7 years of experience with 2 years in CRM Marketing role, Customer Data Management, Lead Management and Data Analytics
• Strong project management is critical
• Experience in the automotive sector
• Customer experience, marketing automation, Salesforce or equivalent CRM Marketing automation tools with data legislative knowledge is an added value.
• Fluency in Arabic and English
• Proficiency in MS Office
  
  

Explore more here: https://www.nissanglobal.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other's lives.

Giza Egypt