وصف الوظيفة
Location: Cairo City, Egypt
Company: Nestlé Business Services.
Full-time
Position Summary
The Telesales Agent plays a key role in acquiring new High-Order Demand (HOD) acquisitions and enhancing the conversion rate of leads into sales.
Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Proven experience as tele-sales representative or other sales/customer service role.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Good knowledge of English.
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
