Manager Consumer Experience

Do you have a passion for our brands? Are you an excellent communicator with exceptional analytical skills, curious and achievement oriented? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would like to hear from you.

RISE TO THE CHALLENGE

We are looking for an experienced Manager Consumer Experience to join our Egypt Duty Free team. A bachelor's degree and a minimum of 7-10 years of experience are required together with an excellent command of English & Arabic.

The Manager Consumer Experience Aims To

• Manage consumer-facing RRP activities deployment to address consumer journey gaps and opportunities, leveraging digital means.
• Ensure consumer activities scoping and implementation in line with defined KPIs.
• Liaise with relevant stakeholders including agencies and domestic markets for proper activities coordination and channel expertise.
• Leverage support from PMI Duty Free functions and Commercial IBS in the deployment of consumer experience support activities.
  
  

Functional / Operational Requirements

• Consumer Journey
• NPS Management
• Insights & Analytics into Action
• Investment Planning
• Retail Operations Management
• Footfall Dynamics
• Omni-channel activity planning & evaluation
• Project Management & FFWD/Agile ways of working
• Portfolio Knowledge
  
  

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