Quality Assurance and Training Manager
- WHIZZ
- Egypt
- Full-time
- Remotely
وصف الوظيفة
At Whizz, our goal is to transform transportation for delivery drivers by offering dependable and user-friendly e-mobility solutions. We provide flexible options for vehicle ownership and financing to make e-mobility available and empower our clients to thrive.
We are currently seeking a Quality Assurance and Training Manager to improve the effectiveness, knowledge, and performance of our customer service team. If you possess a strong attention to detail, a passion for training, and experience in quality assurance, we would be pleased to connect with you!
Responsibilities:
- Perform quality assessments on calls and chats within the remote team to maintain high service standards.
- Facilitate and oversee regular online training and refresher courses for both remote and on-site teams.
- Conduct individual coaching sessions to identify areas for improvement and create development plans for team members.
- Manage and update the Customer Service Knowledge Base by creating guides and briefing the team on updates.
Requirements:
- Proven experience in Quality Assurance within a customer service context.
- Exceptional communication and coaching abilities to effectively mentor and guide the team.
- Capability to analyze feedback and action improvement strategies.
- Experience with customer feedback processes.
- Fluency in English (additional language skills are advantageous).
إمتيازات الوظيفة
- Competitive salary with performance bonuses
- Friendly and supportive team.
- Opportunity to work and grow professionally at an international level.
Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!
متطلبات الوظيفة
Responsibilities:
- Conduct quality checks on calls and chats within the remote team to ensure high service standards.
- Organize and lead regular online training and refresher sessions both for remote and on-site teams.
- Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members.
- Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes.
Requirements:
- Experience in Quality Assurance within a customer service environment.
- Strong communication and coaching skills to train and support the team effectively.
- Ability to analyze feedback and implement actionable improvement plans.
- Experience with customer feedback.
- Proficiency in English (additional languages are a plus!).
