Quality Analysis Specialist
- FlyAkeed
- Egypt
- Full-time
- Remotely
وصف الوظيفة
About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series A
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
As a Quality Analysis Senior Specialist at FlyAkeed, you will be integral in ensuring our services meet the highest standards of quality and reliability. Your role will involve designing and implementing quality assurance processes, conducting thorough analyses, and leveraging data to drive improvements across our products and services. You will collaborate closely with the development and operations teams to identify areas for enhancement and ensure compliance with regulatory standards.
Responsibilities
- Develop and implement quality assurance processes and frameworks to enhance service delivery.
- Conduct regular quality audits and assessments to ensure compliance with industry standards and regulations.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to implement corrective actions based on quality findings.
- Lead quality improvement initiatives and monitor their effectiveness over time.
- Prepare detailed quality reports and present findings to stakeholders, highlighting opportunities for enhancements.
- Provide training and support to team members on quality assurance best practices.
- Stay updated with industry best practices and regulatory changes relevant to quality assurance.
متطلبات الوظيفة
- Bachelor's degree in Quality Management, Business Administration, or a related field.
- 5+ years of experience in quality assurance or quality analysis roles, preferably in the travel or technology industries.
- Strong knowledge of quality management systems and methodologies (e.g., ISO, Six Sigma).
- Proficient in data analysis and statistical process control methods.
- Excellent problem-solving and analytical skills.
- Strong attention to detail and ability to prioritize tasks effectively.
- Excellent interpersonal and communication skills.
- Experience with quality auditing and compliance requirements.
- Ability to work collaboratively in a fast-paced environment.
- Certifications in Quality Management or related areas are a plus.
